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Can you fix my device in my house or office?

The courier won’t be able help you on site or answer any technical questions. This is an appointed courier that works with us and their mission is to collect and return repaired devices back to customer safely. The devices will be brought at your nearest branch where the repair will take place. Once the repair is completed it will be returned at your chosen location, the turnaround time is usually 3-5 hours for straight forward repairs.

Do you take any special measures due to the COVID-19?

All the collected devices will be sanitised before and after the repair. The appointed courier will wear a mask and gloves, we ask you to have a mask as well. He will try not to enter your place unless it is necessary. Once the device has been repaired it will be sanitised and packed in a sealed bag before we hand it back to you.

Does my repair come with a warranty?

Most of our repairs come with a lifetime warranty. please check our terms and conditions for more details.

Does TecSurgery use original parts?

Although we are an alternative repair service to Apple, Samsung and many other manufacturers, we use the highest compatible parts only. Our Parts are also QC tested to ensure durability and safety. Our Samsung and Google parts are OEM (Original Equipment Manufactured)

We are confident with the quality of our parts that’s why we offer a lifetime warranty!

How does the Collect & Deliver service work?

Give us a call or make a booking online. Once the order is booked, we will send an email confirming the collection date, time and location. Courier will arrive at your chosen location and time to collect the device. As soon as we receive the device we will diagnose and repair the confirmed fault. After the device has been repaired, we will arrange delivery at your most convenient time.

How does the In-Store service work?

Give us a call, make a booking online or walk-in to any of our store to book your repair. If you have booked your repair online or by phone, we will send you email confirmation which will confirm your booking slot for express repair. Bring your device at your chosen branch, date and time. As soon as we receive the device, we will diagnose and repair the confirmed fault while you wait. After the device has been repaired it will be available for collection at the counter.

How does the Mail-In service work?

Once the order is booked, we will send email confirmation along with Prepaid postage label. Pack your device securely, stick the prepaid label and send it to us from any post office near you. As soon as we receive the device, we will diagnose and repair the confirmed fault. After the device has been repaired, we will send it back with tracked delivery (turnaround time is 3-5 days).

How much does it cost to Collect & Deliver?

Collection and delivery service is absolutely free of charge within 3 miles radius of our selected branches. We do cover London 1-6 Zones, anything more than 3 miles will have a fee depends on your postcode. Give us a call on (0800 678 5902) if you want us to check the availability in your area  

If I use TecSurgery will this void my Manufacturer’s warranty?

Like most third-party repair services, use of our service can void your manufactures warranty. That’s why we provide our own lifetime warranty.


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What is the turnaround time of a repair?

The turnaround time is a subject to type of the repair needed. On average In-store repairs take 30 minutes to 1 Hour, Collect & deliver service take 3-5 hours and Mail-in service 2-4 working days. Ask for a quote to find out about the turnaround time related to your device.

Why should I choose TecSurgery for my repair?

We love helping people stay connected. This means having the right team to make sure customers tech stress have been addressed.

We know how important a Tech device is to people and making sure we can repair their gadgets to the highest standard, quickly and efficiently.