Cancellation and Refunds | TecSurgery

Cancellation:

You can cancel your order before 8.00 am on the day of your booking. Any Money paid will be refunded in full upon cancellation. But If you wish to cancel after 8:00 am on the day of repair we will refund any sums paid by you for products not provided but we will be entitled to deduct £20 of admin charge.

 

Collect & Deliver cancellation

If you miss your repair collection for the first time, we can re arrange a collection free of cost. But if you miss the collection for second time there will be call out charge of £20.

 

Mail-in Cancellation

If there are other major faults with the device which was not mentioned during booking. After diagnostic if a customer wish to cancel the repair, the diagnostic fee will be charged:

Phone Diagnostic:  £20

Tablet Diagnostic:  £30

Laptop Diagnostic:  £40

 

Refunds:

If you are not Happy with the quality of the Part fitted in your device, we will offer a full refund of all monies paid by you, excluding the £30 of Labour charge. We then remove our fitted part and replace it with your original (broken) part.