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Repair Warranty
We at Tec Surgery provide different types of warranty depending on what type of Repair or Product it is. The use of our repair Service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records in our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
This is a summary of the warranty policy, part of our terms and conditions for
walk-in, Mail-in and Collect & Deliver orders.
Summary.
1. Most of the repair jobs consist of a labour and a replacement part, provided by the third-party supplier. The warranty covers the replacement part and the labour for the same length of time. In case we use replacement parts to fix your device, the labour stands for its fitting. Sometimes the labour stands only for a complex set of tasks needed to repair your device. Each time you will be informed if we had to use any replacement parts to fix your device.
2. The warranty covers those aspects of your devices that were the subject of the repair service. For example, if we replace the broken LCD screen, we will only cover problems related to that part of your device and the labour, but not software, motherboard, battery, charging port or other components of the phone which were not the subject of the repair service. This is why we test the device before and after the repair to make sure that the phone has been repaired properly.
Please test the phone when you receive it. If you find any problem after repair which you didn’t have before (different from the subject of the repair service), let us know immediately. If you don’t let us know within 2 days, we will only be responsible for the subject of the repair.
3. The warranty means that if there is a problem with the repair that we have provided, we are liable for the warranty period to inspect your device and repair it again free of charge to restore its functionality, that was the subject of the repair service.
4. The warranty is void if the malfunction has occurred by physical damage or there is any physical damage to the replacement part or your phone. For example, we cannot accept warranty if the front glass or the display of your device is broken, has deep scratches or dents, or you say that the screen broke by itself.
5. The warranty does not cover any physical damage to the replacement part or the device that occurred after the repair. We may investigate if you report such a damage within 3 days from receiving your phone. Please get in touch in any case, we will contact the supplier, if they refuse replacing the part, we will offer you a repair at discounted price.
6. The owner of the phone is committed to inform us immediately once they notice any issues with the repair. If you notice the screen fitting issues or the back panel coming off, those should be reported and fixed immediately. Continue use may lead to further physical damage that voids the warranty. In short, we are not liable for any physical damages to replacement parts caused by the user, even if the replacement part had some issues with functionality or fitting. If you try to push the screen in place when it starts to come off and you will break it, it will not be covered with the warranty.
7. Refund may only be offered if we fail to fix your device for 3 times. If replacement parts needed to repair the device become unavailable, we will refund you the cost of the repair.
8. Screen protectors including tempered glass protectors are not covered with the warranty. Those are added to give some extra protection to the screen but they don’t guarantee your screen will not break when you drop it. We don’t take any responsibility for damages to the screen even if the tempered glass protection was applied.
9. We are not liable for travel costs or your postage costs of delivering the device for the warranty repair. In case you collect the device, we always ask you to check all the functionality, so for that moment both parts confirm that the device has been repaired. For online orders, when the customer cannot confirm the repair before receiving it, we will cover the cost of postage back for the first 5 working days. After that, the owner needs to cover its shipping cost. We always return it at our cost.
How long is the warranty for?
Screens |
Warranty Term |
Genuine Screen |
Lifetime Warranty |
High quality Screen |
12 Months Warranty |
Tablets/iPad |
Lifetime Warranty |
MacBook & iMac |
12 Months Warranty |
Other Repairs |
Warranty Term |
Batteries |
12 Months Warranty |
All other components |
12 Months Warranty |
Tech Services |
Warranty Term |
Liquid damage |
3 Months Warranty |
Logic board repair |
3 Months Warranty |
Data recovery |
3 Months Warranty |
Retail Accessories |
Warranty Term |
Cases / Power / Audio Products |
12 months Warranty |
Other accessories |
12 months Warranty |
How to apply for the warranty?
What is not covered by the warranty?
What is the value of the warranty coverage?
The total value of your warranty is in most cases equal to the purchase price of your repair service. In some cases when there was a diagnostic fee discussed (Phone £20. Tablet £25 and Laptop £30) it can be a subject to deduction. If you experience an issue with your repair, part or accessory don’t hesitate to get in contact with us: info@tecsurgery.com or 0800 678 5902. Thank you!